Tag: Customer Service

The Convo: Sarah Robinson's Fierce Loyalty Model Explained

In part one, Sarah Robinson and I sat down to talk about her own business evolution, as well as her book,  “Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities”. This is part two of a three part interview, wherein we discuss Sarah's Fierce Loyalty Model (enhanced with graphics! Ooooh! Ahhhh!).

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Triple Your Tips: A Business Lesson From The Renaissance Festival

A very good friend of mine has a non-profit that volunteers each year to work a booth at the Michigan Renaissance Festival. If you've never been, it's a high time of revelry, silliness, and even a bit of debauchery all set in what's supposed to be the 16 century. But really, it's like the SCA* […]

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