"Look at me!" I'm pretty sure that was one of the first things I ever learned to say as a child. Being the middle child made me feel like I always had to compete for attention with my siblings. Especially my baby sister. She was born on Leap Year, which made her special, according to […]

Guest post By Dan Kennedy Many years ago, I took over a business with mammoth collection problems: almost all of its customers had open accounts and paid their bills ten to sixty days late (except those who didn't pay at all). We quickly instituted a number of corrective measures, including tighter credit controls and policies, […]