Exploding Websites for Fun and Profit
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I am jealous – a little.
Okay, a lot. But it will pass soon enough.
My pal @elizabethpw remodeled her website. I’m sharing some of the pertinent insights to my audience on my direct sales blog, but today, I wanted to share the discoveries that are pertinent to you.
See I created that site eons ago, when I was just a fledgling online person. I shunned WordPress (not one of my better decisions, I’ll admit). I was creating pages by hand (still do sometimes). I thought I was doing well.
Then the other day, I got an email from Liz Pabon, where she wrote this:
Our inner knowing is like an attic filled with great treasures made up of our knowledge, experiences and wisdom. And sometimes those treasures are blocked or hidden by the cobwebs of self-neglect.
And I got to thinking about all the “stuff” that’s crammed into that site. 2 years of teleclasses (yes, 2 freakin’ years worth). Classes, courses, downloads and handouts. All of it muddled, mixed around, and hard to navigate.
I was making it difficult for people to buy from me.
Now don’t get me wrong, I like earning my keep. I enjoy getting paid for the contribution I make. I think I do a pretty good job of sharing what works, and it’s important to my family that I’m compensated appropriately for my “genius work” as my coach calls it.
But buried within layers of links, pages and other subterfuge, it wasn’t easy to do business with me. And the irony is, I tell people time and again to make it easy for customers to do business with you.
I’m accessible. I’m probably too accessible. If someone sends an email, a tweet or a facebook post, I usually respond – and pretty quickly when I’m able. And I answer questions, provide tons of advice and strategies to help my clients and strangers who may never be my clients.
But on more than one occasion, I’ve had people say the very same thing that I read at the top of Elizabeth’s blog post (except that my name’s Lisa and not Elizabeth).
But in my own head, I thought I was being really clear. I was following all the “rules” about building an opt-in list, creating info products, doing launches, and sharing “free content” with my followers (you know, “the what” but not “the how” stuff we’ve been fed).
So I’m blowing it up – for fun AND profit.
I’ve had this vision for an entire training program much like a college curricula for direct sales pros that want to run their business like a real business. But it’s built around small group coaching – classroom style – and that violates “the rules” of online marketing.
See, according to “the rules”, I’m supposed to create content once, get paid to do it, and then re-package it into an info-product I can sell over and over. It’s a great way to produce “passive” income, but if you follow “the rules”, the bulk of that revenue comes during the product launch, and then trickles in over the lifetime of the product. The more affiliates you have promoting the launch, the more money you stand to make when it launches. Which is why you hear a LOT about people that have multi-million dollar launches, but then you never hear how the product does on the back end.
Things that make me go hmmm…
I’ve been doing this “info marketing thang” for a couple of years now, and when I was green, I was following “the rules” religiously. Step-by-step, cranking out teleclasses, setting up continuity programs, etc. And in the last three weeks it hit me that I wasn’t being authentic in my business.
For as much as I enjoy “passive” income. I had become a slave to “the rules” – and they really didn’t fit me or the way I wanted to do business.
Here’s the truth I’ve learned in the past two years in my online business:
- People will buy info products, but they’ll pay more to work directly with you.
- Info products by themselves are mostly worthless. They sit on shelves and collect dust. I think it was Dan Kennedy that said 20% of your customers will never even open the product. And to get USED to that. Um, sorry. That does not compute for me.
- My business is seeing a shift towards hands-on help that guides people through the info products. And that’s because…
- People get better results with hands-on help.
- Small groups rock. The synergy, the energy and the masterminding that goes on is exponentially better than self-study, and bridges the gap between info products and live events.
- The biggest payday happens at product launch. BUT…
- Big launches leave big gaps in your cash flow.
There’s nothing wrong with helping people and getting paid to do it, folks. That’s what teachers and mentors have been doing for centuries. The catch is to price yourself accordingly for the services you perform. There’s always someone who thinks you’re too expensive, and someone that sees you as the bargain basement extra meal deal. The key is to find your own value in that mix and be fair with your pricing. There’s NO disputing the fact that hands-on help is worth more than info-products all day long.
That’s why you’re seeing a surge in live events, big ticket “masterminds” and ultra pricey one-on-one coaching programs – complete with swarming, affiliate-driven promotional launches.
But you can’t feasibly launch a big ticket item every month to keep cash flow consistent.
Even the “guru’s” are filling those gaps with smaller ticket product launches, generally joint ventures in a teleclass (small group) format. They can launch them every couple of months, and both partners benefit. In fact, one multi-million dollar guru has already launched 6 products in the first 3 months of the year. Talk about bombarding their audience!
But between affiliate and JV promotions, the cash flow keeps coming in.
Take a look at who’s doing what this year. You’ll see most of them moving away from continuity-based models (especially in light of the new California legislation), and towards more mid-price ($300-500), “one-time-only” tele-series and product launches. It serves the same purpose, but at a higher price point, and with fewer customer service issues.
My own business is taking a similar stance – albeit at a much lower price point in most instances. We’re blowing up HomePartySolution.com – and the entire online community that goes with it – to create a more streamlined user interface, and a more lucrative business platform for the direct sales portion of our coaching business.
In short, I’m going to make it so easy for people to do business with me that my clients will wonder what happened.
It’s not an easy process, by any means, and we’re considering documenting the process to help YOU shorten the learning curve if you ever want to do this in your own business. I estimate the entire site will be down about a month to test everything and make it all operational again – with all the new content we’re adding to boot.
The only thing that will still be live on that site is the home page opt-in for new ezine subscribers. I still plan on sending out the weekly ezine, and generating content behind the scenes. But we won’t be selling anything for about a month over there.
So how am I going to keep the employees paid and the family fed?
With a GI-NORMOUS product launch over here. 
Tickets for The Renaissance Mom Experience are slated to go on sale April 15. You can sign up for the advance notification list on that page. You have been warned.
The cool thing is that I’m able to continue to do what I love in a way that I truly enjoy. I am able to connect with the very people I enjoy helping and they are seeing better results because of it. I’m able to leverage myself as well (more on that in another post), and continue to grow both segments of my business (both here and on the direct sales side of things). I can’t wait for you all to see what new things we have in store this quarter.
What about you? I’d love your thoughts and feedback on this. Share your comments below, or send me a note on twitter.
Saying “No” is Sexy Part Two: Size Doesn’t Matter
Lately, I’ve been hearing a lot of backlash from info-marketers, coaches and others that follow the “freebie opt-in” model to build their lists. In my previous post, I mentioned a new opt-in gift I created for my own list that I think will benefit them, AND will help grow my marketing list at the same time. To be clear, I do not have a problem with the freebie opt-in model. In fact, I encourage it with many of my new clients as a safe, simple way to encourage people to build the “Know, Like and Trust Factor” with their potential customers.
But these “back-lashers” have started complaining about the ROI, “smash and grab” and generally grumbling about how free isn’t really free, because ultimately someone is paying – either for the time to create the freebie, to sustain the giveaway, or on the back end when there’s an upsell.
To me, that’s a red flag that someone isn’t being sexy in their business. They’re saying “yes” because it’s the thing to do, instead of doing it because it’s what they want to do.
In Gary Vee’s book, Crush It, he makes a comment about how he starts his video show the same way every time, and because of that, he loses a percentage of his potential audience because they don’t like his opening. As a business owner, it drives him nuts that he could have more people wat
ching, but he chooses to stay the course because it’s being true to who he is.
Gary’s being sexy by saying “no” to normal and saying “yes” to memorable.
I have my own confession: my list is not large. I don’t have umpteen gajillion followers on twitter. And I’m happy with that. Would I love tens of thousands of people? Maybe. But the thousands that I do have know me, like me, and trust me enough that they spend money with me regularly. My list is incredibly responsive and on twitter alone, I averaged about $15 for each follower I had in 2009. I’m not bragging here. I’m illustrating a point.
When it comes to lists, size isn’t as important as responsiveness.
And yet, it’s the same mentality we’ve been seeing from online marketers. Put your free samples out there, start raking in people, and see who shakes out and who sticks.
Others charge for everything and wouldn’t think of giving away a scrap of their information. I had a teleclass guest once tell me that everything that she says is under copyright the minute it comes out of her mouth. She was so concerned about getting credit for her work, that she was making herself look foolish on the call. Needless to say, I won’t be asking her back any time soon.
Neither option is the be-all, end-all. In fact, I think there are times where both are appropriate. To me, though, you shouldn’t grump and complain when you get the expected results from the work you do.
If you give something away for free, there will always be a trick-or-treater/tire kicker that just wants the free stuff. It’s the nature of the beast. Don’t begrudge them the very thing you’ve offered them. If you don’t feel good about giving it away to everyone and getting nothing in return, you probably shouldn’t be giving it away in the first place.
That’s what happened with our Super Summit. Our very first event was completely free, with the option to purchase the MP3′s after you registered. Right away we had problems with people that signed up, got the dial in number and unsubscribed. It made it difficult to contact them to share bonus content, etc. But instead of grumbling, I figured those just weren’t the kind of people I wanted to work with in the first place.
Now we charge a small admission fee, and while we don’t get as many sign-ups as when it was free, that minimal barrier to entry has resulted in more qualified customers, better conversion rates, and happier people all around. I feel good that everyone that registers will get an amazing value for their paltry investment (and they do), and customers are ecstatic that they only had to pay a few bucks to get such good, pitch-free content.
Another incredible thing that happened was that fewer people were asking for concessions on the event. At the first summit, we had dozens of requests for free access because someone couldn’t make it live to a call. People asked us to make the calls available for individual purchase so they could just buy the ones they missed. Dozens of people already getting free content asking for more free content.
Really? Um. No.
We tried the individual purchases at our last summit – and sold one. One copy of one audio. Aside from the amount of effort we put into creating the individual products, the demand just wasn’t there. So we didn’t do it this time. Instead we kept the registration fee low, and offered early bird pricing for any audios purchased before the event.
You’d be surprised how many people turn down virtually free content just because it’s not free.
And that’s okay with me.
Because the ones that say “Yes, my business is worth $3″ are the people I want to work with. They’re the folks that recognize the real value of the content – and will probably put it to good use. They’re the folks who recognize that you can’t spend $3 to talk to ANY of the people at this event, but they can listen to all of them share their great ideas for next to nothing.
And this time, I’ve had less than five people play the ‘poor me’ card and ask for free access to audios for the event.
And that’s okay with me.
So while this event may not add tens of thousands of people to my list, I DO know that the folks that are signing up want what we’re sharing with them, and are willing to shell out a few bucks to have access to the content. It’s not about the number of folks – it’s their effectiveness, responsiveness, and VALUE to me as a business owner that matter much more.
But I still have my free weekly ezines and my opt-in freebies. I still have a marketing ‘funnel’, if you will. And that’s okay too. Some people are very leery when it comes to spending even $3 with a total stranger. So we feed them a little info from time to time, and encourage them to get to know us so they can make an educated decision. Frankly, if you don’t know me, like me and trust me enough to spend $3 with me, I don’t WANT your money. I want my customers eagerly whipping out their wallets because they know in their core the value I provide. They know that any investment I ask of them will return ten to a hundred-fold. They know that it’s not a cost, it’s an investment and they’re willing to make that investment – not in me, but in themselves.
That’s the kind of list I’m building. It may be smaller than some, but it’s mightier than others.
And that’s okay by me.
The Dichotomy of Me
Never permit a dichotomy to rule your life, a dichotomy in which you hate what you do so you can have pleasure in your spare time. Look for a situation in which your work will give you as much happiness as your spare time. - Pablo Picasso
Don’t misunderstand. I LOVE my work. I love the clients I coach, the flexibility I have to be with my family. There’s very little I don’t like…
…except having to choose between different projects. There’s only so much time in the day, and if I want to honor my family, and my client community, I have to be at least a little picky about projects I promote.
Many of you know I lead a sort of “double life”. I began my online career coaching direct sales professionals. Last year, I launched the Direct Sales Super Summit as a tool to help those clients (and others) achieve greater levels of success in their business. We had so much positive feedback, that we had to change the name to better reflect the audience. We now have about a 50/50 mix of direct sellers and small business owners. Changing the name was a tough call, but it enabled me to get folks like Jimmy Vee and Travis Miller to participate.
In that name change, though, was all kinds of anxiety for me. It meant stepping back from my direct sales focus and embracing the audience I now call home: business minded women and entrepreneurial moms.
The bulk of my clients are still direct sellers, but I’ve noticed that where other direct sales coaches and trainers often complain about how flaky their customers are, I have NEVER had that problem – okay, I had one customer that was a dork, but she flew the coop eons ago. My customers are loyal, honest, and willing to invest in themselves to grow a real business through their direct sales company.
Perhaps that’s the most important distinction: my clients see themselves as business owners. And yet, so much of the world still lumps all direct sellers into the “is this a pyramid scheme?” category.
So I’ve been torn between trying to be the champion of what I call “direct sales professionals” and working with entrepreneurs. The funny thing is, they are one and the same.
And I didn’t figure that out until just now.
I knew it internally. In my heart. I say it all the time – you are the business owner of “You, Inc.” and you need to run your direct sales business like a business and not an expensive hobby. But I also realize that message applies across the board to other entrepreneurs trying to get established in their industry: health coaches, theater owners, web designers, videographers, actors, author – you name it. You have to run a business with a focus on profit, otherwise, it’s an expensive hobby.
I’ve coached direct sellers, and I love it. I’ve also coached all the other clients I mentioned above. There doesn’t seem to be much correlation between them, does there?
Except for that “expensive hobby” concept.
So as I sit here writing this, it becomes even more apparent to me that I don’t need to decide between working with direct sales pros and entrepreneurs. In serving one, I am serving both.
Sure direct sales has a bit of lingo that goes along with it: bookings, recruits, shows, etc. But the principles are the same: create a sustainable business that will help my client achieve their goals, including flexibility of time, increased income, and the ability to live life on their terms.
That’s pretty much the same set of goals that most entrepreneurs have.
All this time, I’ve been told that I needed to choose. I couldn’t serve two masters. Managing two newsletters would be a challenge. As a result, I haven’t launched my newsletter for The Renaissance Mom community yet. I’ve been focusing on creating a separation between the two brands so that I could better ‘segment my market’ – whatever that’s supposed to mean.
The irony is that most of the direct sellers that read “PartyOn!” each week have also signed up to hear more about the Renaissance Mom – without much prompting on my part. And many of the people I expect to attend my live event this August are direct sales pros that are moms, who need to find balance in their lives, just like any other entrepreneurial mom.
Funny how that works.
So I’m all through with arm wrestling with myself – at least about this issue. There’s a box on the page where you can sign up for the new Renaissance Mom Newsletter (I’ve got to give it a name, though, I suppose). You can visit HomePartySolution.com to register for the newsletter for Direct Sales Pros, “PartyOn!”. Yep, that means I’m putting out two newsletters now. God help us all. I hope my assistant can handle all the spell checking.
It also means I’ll be launching new programs – maybe even at the same time. I have an entire system to help busy moms manage their lives and their business. I’ve been wanting to share it for almost a year now, and haven’t been able to find “the right time” to do it. Here’s a glimpse at the projects sitting on my desk that are ready, and just waiting for me to get them launched:
- Direct Sales 102: Sell More to Earn More
- The PEACE System: Do less, achieve more in 10-20 minutes a day
- Direct Sales 201: Core skills for Direct Sales Leaders
- The Renaissance Mom LIVE Event (okay, that’s happening in August, but we haven’t started selling tickets yet!)
These projects are pretty much in the can. But I’ve been grappling with timing things, sharing too much info, and overloading my readers with too many promos.
Ugh. Maybe I’m expecting too much from my list, but I think you’re smart enough to know what will work for you and what won’t. If I’m sending you too much email, you’ll let me know – (I try to keep it to 1 or 2 messages a week if you’re not in a current program). If you’re on multiple lists, I trust you know what you’re doing. If I’m totally up in the night, I’m going to trust that you’ll call me on it.
And if I’m wrong, I’ll get a flood of unsubscribes, and I’ll have to start from scratch.
Does that sound reasonable? Am I just a goofball for actually putting faith in my list of loyal subscribers? I’d love your feedback. Post a comment below and let me know what you think about the projects I’m planning. Sound good? Sound stupid? Your feedback matters.
Listen With the Intent to Understand
I recently sat at my desk listening to a recorded conference call by Dr. Ellie Drake, another network marketing professional. It was an effective teleconference about developing listening skills and learning to connect to people with ease. The crux of the training call was the art of empathic listening.
Empathic listening requires you to ask a question and WAIT for the answer. But while you’re waiting, you’re LISTENING with the intent to understand, not with the intention of replying.
Did you catch that? Listen with the intent to understand. Don’t listen with the intent to reply.
This means not thinking about what you want to say while your prospect is talking. It means to really focus on the words they are saying and what is going on in their mind. Without judging. Listen to their words, watch their body language, and focus on the speaker completely.
It’s easier said than done. It takes practice and it doesn’t always happen. Drake suggests to observe the speaker’s feelings, emotions and inflections. Without judging, without trying to fix or solve anything. Just listen with your intuition and pick up on their feelings. Then state your observations about their emotions, without judgment and a tool belt in hand ready to solve their problems.
The idea, particularly in network marketing, is to stop pulling people into our business, to meet them where they are, without judging. Then, by meeting them where they are (emotionally), and validating their experiences with empathic listening, you open the door for them to make the choice to follow you into your opportunity. Once you understand your prospect – or more to the point, they feel like you understand them – then you can attract them to where you are by using empathy to connect to them to what you have to offer.
Drake suggests using a pattern of “ask, listen, ask, listen, speak” to direct you efficiently to the root of their “pain” which may indicate a need for an affirmative buying decision. This isn’t just a recruiting idea. It’s a sales concept that applies to any attempt to earn an affirmative buying decision. Stop trying to make decisions about what to say when you should be listening.
Take mental notes when the speaker is speaking. When the speaker is finished, make observations about the emotional issues laid before you. Drake states, “The degree that a person will cooperate with change is exactly dependent upon their clarity on what their pain is.” It’s not about the degree of pain, but the clarity on their pain in their situation.
Asking the right questions makes a difference. Ask questions with a focus to understand their situation and their pain. Then listen. Ask another question about your observations. Seek to understand the speaker. Only after you’ve asked valuable questions that elicit emotional responses from the speaker, and sought to understand the person behind the emotions, then you can move them from where they are to where you are.
People are looking for opportunities year round. It becomes easier to recruit them when you seek to understand their needs first. Then – and only then – should you attempt to attract them to your opportunity. Once they feel understood, they look to you as a source of pleasure and an expert that can help them resolve their issues.
But wouldn’t it be nice if this happened everywhere?
What if the car dealer actually listened to what you wanted in a car, instead of bringing you the car he “knows” is just “perfect” for you?
What if your doctor took the time to listen to ALL your symptoms, not just the ones he can prescribe away? Now some Doctors ARE very good, don’t get me wrong, but many times, they are not so attentive.
What if the teacher at school really listened to what your child told them – and took it to heart?
What if your spouse took time to focus on what you were saying – not just with your words – when they asked you “How was your day, honey?”
There are rare gems in the world that do all of this and more.
But can you imagine how much better it would be if everyone was like this?
Cackling Babies Tell it like it is
When you get a chance, do a search on YouTube for “why buy expensive toys” The little boy in the video is delirious about ripping out pages in a magazine.
This video is hilarious, but please don’t patronize the links in the video. I learned the hard way that it’s connected to a very UN-family-friendly website, if you understand what I mean.
I seriously thought about not posting this video referral at all, but then I got it in an email last week, and I knew God was telling me to share some details.
It’s real life, after all!
In essence, the kid gets so slap happy from helping his father tear up the magazine pages that he starts busting out into raucous laughter – even before he tears the sheet.
And here’s the marketing lesson: Sometimes simple is best.
Seriously. Sometimes we fret about how to make things so “perfect” for our end user, that we forget about the simplicity of things that already work.
Dan Kennedy says that sometimes “‘good’ is good enough” I take it one step further and say that sometimes “easy is hard enough”
Sure, there are people in the world that want a Porsche for the price of a moped. But that’s not realistic.
Of course there are people that will pay $100 for a plastic toilet seat from Home Depot. But that’s exploitative.
When you look at your customer, your product base, and your message – are you making it too hard for people to digest?
Keep it simple. Keep it real. Keep it on the level.
Chris Haddad wrote a post a while back about writing at the 4th or 5th grade level. That’s the God’s Honest Truth, folks. Even in a technical industry, the more simplified the marketing, the easier it is for people to grasp it.
Sure, your average Chemical Engineer should be able to read at a 12th grade level – but why would he want to? Higher-level thinking takes a lot out of you – especially when the same thing can be said in 150 words (or less) with one and two syllable words.
Take it from someone that loves to use big words:
Not everyone loves big words.
So if a cackling baby can find pleasure and delight in the daily tabloid rag, why can’t we, as marketers, take a cue “from the mouths of babes” as it were?
Sometimes the easiest, and simplest messages are the best.
Here’s one of my favorites:
“Dear Mom,
I love you.
Can I have a Nintendo DS?”
It doesn’t get much clearer than that. I know right away who’s being addressed, the message is loud and clear and there’s no subterfuge.
Ya gotta love kids!