#shine Wrap-up Finale: What I learned in Vegas
Posted by Lisa Robbin Young on November 16, 2009 · View Comments
So you’ve seen my take on the good, bad and ugly at Ali Brown’s Shine event. And if you missed it, check my previous posts.
Today, I wanted to boil it all down to what I actually learned and what my “take aways” were from this event.
I was fortunate in that I was able to spend a couple extra days in Vegas processing, filtering, connecting, and getting more clarity on how to apply everything I gleaned before, during and after Shine.
The biggest take away is that you really do get what you take. Everyone went in with so many varied opinions and ideas – some positive, some negative. But ultimately, each person makes an assessment as to whether or not they’d do it all over again. I definitely would go back because so much good came out of this event for me.
But I was looking for the good in the first place. It didn’t come in all the ways I expected, or hoped, but there was a TON of value I never would have gotten had I not gone to Vegas.
For example, one of my core values is experiences. I love participating in and creating experiences where people can connect, share, grow and support one another. Love it, love it, LOVE IT. That’s been the missing link in my business and my life, and I didn’t figure that out until I was in the room watching a half dressed guy spinning heavy metal objects during the opening of the event. It wasn’t the spinning guy that thrilled me (really. not my type), but the oohing and aaahing and “illegal” photography that the audience was doing that interested me. You could tell that people were raising their energy, getting excited, and wanting to find something exciting in this event.
It was all about the experience. And while I won’t say I’m a seminar junkie, it does explain why I love direct sales so much – creating experiences for clients to really enjoy themselves and feel good about their own lives.
There Are A LOT Of People Looking For Clarity
Most of the women and men I met at Shine were looking or clarity, direction and the “How-to’s” to grow their business idea. They are smart, hard working people, trying to “figure it out” – many trying to balance their heart with their head. The answers, most of the time, are already within us – or within arm’s reach. And it doesn’t have to cost an arm and a leg to get the answers you need. You just need to know where to look.
I like reinventing myself
A couple of weeks prior to shine, I was at a mastermind retreat where I realized that one of the biggest thrills in my life is helping people get that “Ah-HA!” moment of clarity in their life. I’ve worked with theater owners, authors, actors, direct sellers, designers, small biz owners, and even heads of multi-million dollar companies. Sometimes it’s the teeny weeny little idea that gets overlooked that puts everything into perspective.
So I created these “limited edition” business cards positioning myself as an idea coach and professional brainstormer – helping people get clarity or create new ideas to make their business profitable. It felt like being home.
I wasn’t pigeon-holed into a niche, I could communicate effortlessly with all kinds of entrepreneurs – including a rocket scientist whilst in the airport – and offer substantive help that got peoples wheels turning.
I Like That! So we’ve created RentLisasBrain.com where I’ll be doing more of that brainstorming and focus work.
People-Watching Pays
From the waitstaff to the sales reps on the main floor of the Venetian, to the other participants in the event, there was a lot to learn just by watching others. The way they carried themselves, what they said, what they DIDN’T say – there was free education all around just by keeping your eyes open.
Never Leave Anything To Chance
Anne McKevitt said this in an off-hand kind of way during her branding presentation, but it stuck with me. And as the event went on, I looked for places where Ali’s team worked hard to leave nothing to chance. While we kind of had to work at applying a lot of the hidden lessons from Shine, this one idea gave me some new directions in my own life and business.
Everything Works. You Just Have To Be Tenacious.
Really. It doesn’t matter what business model you choose, or how you set everything up. Every strategy that’s being taught will work if you apply enough tenacity to it. Granted, some will work better than others, and not everything will be a perfect fit for you, but people wouldn’t espouse it if it didn’t work.
Which Means, It’s Really About Resonance.
So while everything WILL work, finding the thing that resonates most with you is where you’ll be most content. Then, even if it’s not the most effective idea for others, you’ll be happy and productive.
Bluntly, in the Internet Marketing realm, there are experts that tell you the best way to squeeze every dollar out of a prospect is with upsells, downsells, cross sells, and probably diagonal sells if they could figure that out. But most of us don’t resonate with that, and “settle” for a happy medium – a balance of content and pitch that makes us feel we’re providing value, developing relationships and getting compensated appropriately.
My action plan is to re-design my business around the way I would want to be treated as a customer – and as a human being. It costs more and means harder work, and it’s worth it, because I’m proud of the end result, my true fans appreciate me, and they know what effort goes into producing a quality product. It also means more hands-on, personal interaction with me, because that’s where I think people get the best results. And since I’m all about results, I wouldn’t have it any other way.
Binders Suck
That was probably the second biggest disappointment of Day One. This gorgeous binder was at my seat waiting for me and inside was nothing but lined note paper and a “resource” section that was filled with Ali’s products on discount. It felt like such a waste, even after we were given about 20 pages to plug into it.
I’ve never found a program where “the binder” met my expectations. It always felt like an overpriced way to share the powerpoint slides. So you’ll very likely never see me doing any kind of binder.
Now I know from a sales perspective that when you put it in a binder, it’s easier for the customer to lose pieces, which prevents refunds. But if I’m truly focused on helping my clients succeed, why do I want them to lose anything? More importantly, if they want to return it, I want to make that as easy as pie – especially in light of the new FTC rulings. I ONLY want to work with people that WANT to work with me and WANT to get results.
If I Build It (And It Rocks) They WILL Come
Out of one side of their mouth, experts tell you that there are industry “standards” about drop off rates, subscriber open rates, and conversion rates. They tell us to expect that kind of stuff. Then out of the other side of their mouth they talk about attracting perfect clients, abundance and the fact that there is only cooperation, not competition.
So if I subscribe to the abundance, attraction notion, it stands to reason that I can have an amazing business filled with people that love my style, my approach, my outlook and my content. The only thing really standing in my way is what I call the “Emperor’s New Clothes Syndrome”. We keep spinning our wheels when we know something’s amiss, because we’re told that it worked for someone else, so it should work for us – instead of trusting our instincts and doing what we know resonates more perfectly in our own world.
I’ve learned that trusting my gut and expecting – nay demanding – more for myself and my clients makes me a hero to my ideal clients. It’s harder work, but it’s better rewarded. The half-ass approach of doing the minimum brings people to you that want more than the minimum for minimum prices.
One of my lists has about 1700 people on it. Each subscriber on that list is worth over $100 to me (and growing). I learned at Shine that’s an incredible value! And I cherish that, because it means that I’m doing all the right things to keep that list responsive and lucrative.
One of the concepts that Napoleon Hill talks about in Think and Grow Rich is doing more than you’re paid for. Going above and beyond is expected anymore. Shirking will just cause you to end up with the dregs.
And just like the Field of Dreams, all the players didn’t take the field in the beginning. But some of the players told other players, and eventually they DID show up.
Modeling Will Only Take You So Far – Then You’ve Got to Innovate
Learning from others is a great place to start when you’re stuck, or have no idea how to begin. But there comes a point in time when you must break out of the ruts the other wagons have laid down and forge a path of your own. Otherwise, you’re just a pale reflection of those that have gone before you.
I think of some of the greatest musicians of all time – they were all inspired by other great musicians. If all they ever did was model their heroes, everyone would be playing Purple Haze exactly the same way.
But when Hendrix played the National Anthem everyone stood up and took notice. Some people liked it, others were in shock, everyone said it was an innovative approach to an “old standard”.
So I’m taking time to learn outside my own field and tap into the expertise of others that have nothing to do with my business – some of them long since dead. Newton, Asimov, Picasso, daVinci all are great sources of inspiration to cross- pollinate your brain and get you thinking outside the incestuous relationships within your industry.
Women Overcome
When put to the test, women are amazingly resilient, enduring creatures that put up with a lot of stuff. We’re also deceptive, sneaky, tricky and cunning. We can use our powers for good or evil and when we choose good, the effect is exponential, trickling down through societies, permeating cultures, and changing the world.
Aside from the speakers, I met some incredibly remarkable women – some I was already following, and some new faces as well. Each of them has a wonderful gift to share and I’m confident they WILL share it because they are overcomers. Keri’s ability to connect quickly makes it clear she’s perfectly suited to social media coaching – despite what Anne might say. Jill’s gift for writing is clearly evident in her manner of speaking. Cutressa’s enthusiasm lights up her space and the lives of everyone around her – I think everyone knew Cutressa by the end of the event. MonSun, my Faerie Godmother, Sabine, and even Nicole (a client I met up with) all left a lasting imprint about who they are, what they want to accomplish in the world, and how they’re taking action on getting it done. And they will, because they overcome. Not to neglect the dozens of other women at this event that I met – each was remarkable. And I know each will overcome. It’s in their DNA, so to speak.
I Don’t Need Permission. I Need Connections.
Kind of self explanatory. I realized that I can be anyone I believe I am – without waiting for confirmation, validation or recognition from some external source, be it a person, mastermind group, coach or other entity living or dead.
There’s no “acting as if”. I already AM, therefore, it’s not acting.
I met a woman who dubbed herself My Faerie Godmother, and she told me things about me I’ve never shared publicly – and I couldn’t explain it away. She told me about my mom, my kid, my husband and all the things I’ve been trying to live up to – or live down. The buck stops here. Now.
I’m “smarter than the average bear” and don’t have to apologize for who I am. There are throngs of people that actually enjoy the part of me I’ve allowed to really shine through. That means regardless of my shape, size, texture or hair color (and yes it will stay blonde for many months to come), I’m me and that’s groovy. I don’t need your approval, program, group or seal of authenticity to be me.
What I do need is to continue to connect with people that expand my thinking like that. People that have viewpoints, clarity, confusion, directions, aspirations and energies that are different from my own. It’s part of what drives me and helps me thrive.
Good Things Come To He Who Waiteth If He Worketh Like Heck While He Waiteth
This was actually a little plaque that hung over my Grandma’s kitchen sink. There is a process to achieving success – an incubation period – and skipping steps only slows you down. Do things right the first time so you don’t have to go back and do them again, and quit trying to get ahead of yourself. Life’s not a race, it’s a cruise. The buffet’s pretty tasty and the view is spectacular fro all sides once you leave port.
So many of us are trying to hurry up and get rich/famous/successful, and we forget there’s a process to this stuff. Wolfgang Puck was quoted in INC magazine as saying that slow and steady growth is the best way to ensure longevity in the marketplace. He’s watched dozens of restaurants come and go that grew three times as fast as he has – and he’s the one still standing.
I’ve been reading a lot of stories about entrepreneurs from the turn of the last century – some you’ve never even heard of for that very reason. They wanted to grow too fast, and ruined themselves. On the other hand, the prudent, judicious and successful entrepreneurs that are still known to this day, took their time to carefully grow their businesses in ways that would be sustainable. Don’t trade a lot of money later for a little money right now.
I Like Being a Blonde
Several followers asked about the choice to go blonde, suggested I go back, and commiserated with me on the grey hair that lurks beneath the surface. The fact of the matter is I enjoy being blonde WAY more than I enjoyed having brown/grey hair, and it will likely stay that way for a long while. I can’t say blondes have more fun, but I can say that I’m easier to spot in the crowd, and it’s doing for me what I set out to do when I changed the color in the first place. Purple would probably have been just as effective, but I figured that was a little less professional.
I Like Rocking The Boat
Not to be cantankerous, but I like pointing out the stuff that doesn’t work. I’m not trying to be a Negative Nelly here – it’s not about being negative for negativity’s sake. I think there’s great value in sharing what works and what doesn’t so that people can improve themselves. Not everyone will agree, I’m sure, and that’s fine. They’re not part of my tribe. Usually when I point out a faux pas, I’m quick to offer a solution if I can find one. That’s how my brain is wired. Find a problem, find some solutions, fix it and move on. I’m not going to apologize for that anymore, I’m just going to rock it out!
So that’s the gist. There’s more, and I’ll be sharing stuff as I go along and wriggle out of the new cocoon, but you get the idea of where I’m headed here. Your comments, thoughts and witty remarks are welcome feedback!
Filed under Experiences, Success, honesty sells, integrity in sales · Tagged with lists
Definitions Make the Difference: #SHINE Wrap-up part Deux
Posted by Lisa Robbin Young on November 15, 2009 · View Comments
Filed under Experiences, Success, honesty sells, integrity in sales, videos · Tagged with lists
Deception-Success Connection Dilemma: #SHINE Wrap-up Part 1
Posted by Lisa Robbin Young on November 14, 2009 · View Comments
Filed under Experiences, Success, honesty sells, integrity in sales, videos · Tagged with mentors, SHINE, Vegas
Duplicating Failure: The dark truth about ‘modeling’ and ‘duplication’
Posted by Lisa Robbin Young on November 13, 2009 · View Comments
“Do or do not. There is no try.”
-Yoda
I posted a rant on Marie Forleo’s blog a few days back. In it, I made mention of the idea that we’re in an industry where we’re being told by the gurus to ‘model’ them. Model other successful people and we’ll see the same results.
Yeah.
Take a look around right now, and a lot of those people that are telling you to model them are suffering. And they’re LYING about it.
Well, not lying, just withholding all the truth and only sharing what makes them look good. There’s another blog post coming about lying later.
It’s not just a guru problem. Direct Sales leadership also oozes with it’s own brand of less-than-honest attitude.
I remember the day I sat in a regional meeting for the top income earner in the company. I was hoping, as most were, to walk away with some great ideas to help move my business forward. I wanted to learn, like the dozens of women in that room, her secrets to success – that had her raking in nearly a half a million dollars a year in less than 4 years’ time.
She stood up there telling everyone to go to vistaprint, get 500 “free” business cards and pass them out to everyone we meet – and do it every month to create new leads for our business.
I could have puked. I almost got up and left. But I stayed, and watched the reaction in the room.
Many of the newbies were frantically taking notes and talking about what a great idea this was.
They were duplicating a lie.
She NEVER built her business this way. And if she tried to do it – especially in this day and age – she’d be run out of town on a rail – or everyone would run screaming for the hills when they saw her approaching.
It was absolutely dishonest and a disservice to the women in that room that were looking for real help from her.
She offered a “duplicatable” failure instead of telling the truth: Direct sales takes effort - you need to practice your demo, even when you have no shows on your calendar. You need to learn your products and how they benefit your customers. You need to be “out there” growing your market beyond your family and friends – or building a website, creating a system that handles SOME of it for you (notice, I said SOME, not all). You need to establish yourself as an expert that your customers look up to – that know like and trust you.
Instead, we continue to hear the “duplication” mantra bellowed from even the direct sales companies themselves.
When a guru, a trusted source of information, tells you to ‘model them and learn from their success’ they darn well better be providing information that works.
And that’s the sticky wicket.
A lot of people “fudge the numbers” to make it LOOK like they’re successful.
Ask the leader that took home a $400,000 commission check just how much she actually PROFITED in a year.
After training materials, travel costs, phone bills, samples, catalogs, and other “tax deductible” overhead for training her team and running her business, you might be surprised to find that she’s only PROFITING by a small margin.
Now it’s still not bad to be profiting $100,000 a year, but if 75% of your income is going back into your business, you’re not being entirely honest when you boast about your $400,000 bonus check.
It happens in so many industries that it makes my stomach turn.
One such guru recently reported that nearly 80% of his launches each year were not successful.
80%?! Now maybe a successful launch to him means that it makes millions of dollars. To me, successful means it did what I set out for it to do. If I wanted to increase my list, it increased my list. If I wanted to make some money, it made some money.
Most small business owners can’t afford to duplicate something that fails 80% of the time! And even if you could afford to, WHY WOULD YOU!?!?
I have a “formula” that I’m sure is not very original:
How much to I need to charge to break even if only 2 or 3 people register?
It’s not glamorous, but it works. The only time I’ve ever had a “failure” is when I ignored that formula and ‘modeled’ someone else. Mind you, I like to do more than just break even (and most often do). This formula, however, ensures that I don’t go broke chasing ideas that could prove unprofitable.
Sometimes, if it ain’t broke you really DON’T need to fix it.
What does this have to do with Yoda? Here’s part two:
Duplication CAN work if you’re actually following a working system fully.
I recently got an email from a client who said that they had “tried” my system and failed.
Upon further investigation, they revealed that they had “tried” everything and nothing worked. So I offered to triage their efforts. The discovery:
hmmm.. less than 100 twitter followers – so that twitter thing doesn’t work, eh?
A TOTAL of three blog posts – all from 5 months ago – so that “blog thing” didn’t work either?
Two articles on ezinearticles.com – article marketing is a waste, too?
This is why I’m so insistent on people finding an area of expertise that they are passionate about. Onceyou do, you’ll never stop writing, blogging, speaking, thinking, sharing, teachign about it, because it juices you, you WANT to do it. In fact you find it difficult to NOT do it.
When I started, I didn’t do everything (and in truth, my website is in process of a much-needed and long-awaited makeover). I started with a few articles and a website. I grew that website by creating more articles, repurposed that content and continued to grow – THEN I added a blog, social media, etc.
Do one thing. Focus on making it great (not good, great). THEN grow and scale the system as you move forward.
When you take on something new, commit to give it focused attention for a specific amount of time. Keep your head down and keep working until the allotted time is up – then assess the situation.
It’s the reason so many info marketing products end up sitting on a shelf collecting dust – either unopened, or incomplete.
“Well, I read chapter 1 and I didn’t get it, so I just put it away for later.”
“Well, I worked on it for a little while, but it was hard.”
“Well, I never got around to opening it there was just so much there that it looked liek it was going to take forever to get through it all – I just don’t have the time to work on something like that.”
I’m probably a rare bird. Every info product I’ve ever purchased, I’ve consumed. If I plunk down my hard-earned cash, I want to see results. But I have a strategy for staying unemotional.
Here’s my evaluation/decision strategy for all those great looking courses, events, products and training opps that come my way each year:
1. Does this have the potential to help me leapfrog toward my goal this year?
2. How much time is required to implement?
3. Do I have the time to give?
4. What’s the investment?
5. What’s my expected return on investment?
These are 5 of my 10 considerations for investing in a program. Info marketers are GREAT at creating copy to get you emotional about your purchases. You HAVE to take the emotion out of the equation if you want to keep your sanity and your money.
So consider take the whole “modeling” idea with a grain of salt. No doubt there are many methods that will work for you that haven’t even been tried yet – or that WON’T work for someone else, but will work for you. That sounds weird, but I’ve seen it done.
Ultimately, the truth of the matter is that everyone is unique. While concepts can be applied to many situations (which often makes modeling effective), even the Law of Gravity can be repealed in certain ‘zero g’ environments.
Filed under Big Ideas, Direct Sales, Power of Focus, integrity in sales · Tagged with lists, Marketing
Free or freebie? There is a difference.
Posted by Lisa Robbin Young on October 24, 2009 · View Comments
In marketing, we talk about the power of the word “Free”
One of my Direct Sales Leaders was oft found telling her teams “People love ‘Free stuff’” in an effort to generate a feeding frenzy at parties. “They don’t even care what it is, as long as it’s free.”
Um. No.
There was a time when you could give away your business card with a coupon on the back of it for 10% off their next purchase, and people got giddy.
That bird has flown.
Free has been reduced to a watered down, hackneyed attemp on the part of almost everyone to get your contact info, pawn off old junk, or avoid the real work of coming up with something really valuable.
Freebies are those little “goodies” of insignificant value that people give willy nilly to their clients, potential clients, hair dresser, bell hop, flight attendant, and your uncle’s brother’s nephew’s cousin on your great grandpappy’s side.
Everybody gets ‘em, and very few people really want them. They accept them, offer a cordial “thanks!” and you think you’ve done a good deed for the day – or worse, that they’ve just invited you to share about your income opportunity for the next 45 minutes.
Stop it.
Free is a value proposition. Free doesn’t have to be expensive. It DOES have to be valuable.
Free will cost you something. More often than not, it’s not the monetary investment, but the time or effort expended to make, develop or acquire the valueable free item in the first place.
For example, when you’re creating an opt-in offer, be sure that the person would be willing to PAY for whatever you’re giving away. An ebook full of recipes is nice, but include a special, exclusive recipe that they can’t find just doing a google search. Yeah, it takes a little effort. But the effort you invest on the front end will pay you back many times over.
There’s a big hullabaloo going on right now that because so many people are giving away “free stuff” that you’re watering down your value. Forget it.
If the only value you have is in whatever you’re giving away, you’ve missed the boat. The idea is to give people a valuable taste of what you have to offer so that they want more. You’ve heard me talk about creating a customer “crack addiction” before. The idea that people get a taste,and can’t get enough of you. That’s how it’s supposed to be.
But if you’re getting a bunch of “tire-kicking, freebie seekers”, maybe you need to look at the value of what you provide.
If you know you’ve got a quality product or service, the next thing to look at is the market you’re targeting.
You don’t have to plaster the word “FREE” all over your website 8 gajillion times. Emphasise the value of what you offer, rather than the fact that it’s free. I’m sure your perfect fit customer isn’t a freebie seeker – so why market to them?
There’s a difference between free and freebie. The value makes the difference.
Filed under Big Ideas, Direct Sales, Service, honesty sells, integrity in sales · Tagged with Marketing, USEFUL and Free
Enthusiastic or Pushy? What’s the difference?
Posted by Lisa Robbin Young on October 14, 2009 · View Comments
As a direct sales coach, I hear it all the time:
“I don’t want people to think I’m being pushy.”
There’s a difference between being enthusiastic about your business and being pushy.
Pushy, to me, comes off more as bullying, or force-feeding your agenda on unwilling, or unsuspecting people.
Enthusiasm is a contagious attitude that is positive in nature.
One stems from fear, the other from faith.
In fact, the word enthusiasm is derived from the Greek, meaning “God inside”. You’ve no doubt seen enthusiastic people, perhaps ‘bouncing off the walls’ a bit, as if the fire of deity burned within them.
Enthusiasm is a motivating, inspiring force. Pushy is an oppressive, demanding force.
As business owners, we need to realize that we can be enthusiastic, and even FIRM about our expectations without being pushy.
Granted, there will always be a small cadre of folks whom you can never satisfy. Someone will always find fault with you. This is not for those types – since you really shouldn’t be building your business around them anyway! They’re certainly not your perfect fit customer.
When you’ve developed a following of ‘fans’ – what I call “crack addicts”, they will pick up on and share your enthusiasm.
Fans rarely (if ever) share your pushy attitude.
Let’s look at an example of reasonable expectations and enthusiasm in your business – and when they might turn into pushiness.
You’re at an event, demonstrating the versatility of your product. You begin to share how this particular product has saved you hours of time at home, and made your life less stressful and more enjoyable. You smile and others smile with you. People begin asking questions and you can tell you’ve hit on a topic of interest.
So far, you get high marks for enthusiasm.
Suddendly, you notice two women (we’ll call them Jane and Mary) are asking the bulk of the questions. Both seem very interested not only in your product, but also in your business opportunity. You answer their questions, and Mary schedules an appointment to talk with you further.
Inside, you are doing the dance of joy. Your smile is as big as all outdoors. Your enthusiasm is contagious, and others begin to ask for additional information about your products – but not Jane.
At the close of the event, you pull Jane into a corner and begin to tell her all the wonderful reasons why she should take your information and set up an appointment to tal with you further. She politely declines and you insist that she’d be great at what you do and she should just take the packet and “sleep on it”. She tells you she’s not very good at sales, and you proceed to tell her why you felt the same way when you started, and that you found with a little practice you got pretty good, and now you’re making good money each month and that she won’t lose anything by just taking the packet and setting up a time to chat with you.
Okay. I hope you see where you went from enthusiastic to pushy. Assuming you do get Jane to set an appointment, it’s highly unlikely that she’ll show – or ever return your calls again.
Enthusiasm is one way of providing value to the world. We’re helping others, sprading a positive message or positive energy in a way that seeks only to serve. When we’re enthusiastic about our product, we want the WORLD to know how great it is.
But when someone disagrees, shows a lack of interest, or simply refuses to participate, we begin to feel as if WE’VE been rejected – and take that rejection personally. That’s when fear – and pushiness – set in.
When “everyone else” was so excited about our offering, the enthusiasm was contagious. The moment we see someone who’s not “on our side” we begin to think something’s wrong – and we move away from helping the other person and move into defensive mode – trying to “overcome objections” and “close” them to a decision.
Some people just take more time than we’re willing to give them to make a decision.
Here are a few tips to avoid feeling (and being) pushy:
1. Always ask yourself if you are providing a real value to the client.
Real value is in the eyes of the client, however, so this can get tricky. you may THINK you’re providing something valueable – after all, you shelled out $5 per recruiting packet and it comes with free samples – but the client has no interest in joining your team, so they see no value in what you’re offering.
2. Look to the client’s desires first.
This ties into number one above. If you are seeking to understand what’s important to your client at any given time, you will rarely be perceived as pushy. In fact, you’ll be seen as incredibly helpful, somewhat refreshing and a nice, friendly person. Why? Because so few people take the time to care these days. Perhaps a client has difficulty expressing their desires. The act of seeking to understand them FIRST goes a long way towards building a lasting relationship.
3. Keep your mouth shut.
I wanted to say listen, but today, so many people are hearing what’s going on and instead of truly getting to the heart of their client’s issue, they’re preparing their rebuttal or their comeback statement. This is something I STILL struggle with because my mind races a million miles a minute trying to find solutions for people. You have to close your mouth – including the voice in your head – and LISTEN to what your customers want and need. Ask them. Then shut up long enough to really hear what they’re saying.
4. Vocalize appropriate expectations.
As a business owner, setting clear expectations of your customers does not make you pushy. It is completely acceptable to say “I’ll call you on Tuesday to confirm” and then call on Tuesday. You’ve laid out an expectation, and it’s your responsibility to follow up appropriately.
It’s NOT appropriate to then call Wednesday, Thursday, Friday and THREE times on Saturday. THAT’S being pushy. There’s probably a good reason why Jane isn’t returning your call – and if you’ve “camped out” on her phone line every day for a week, chances are good she’ll NEVER return those calls.
And I hear you asking ‘but what do I do if they never return my call? Well there are two considerations here. First, did they REALLY want to talk to you in the first place? If you strong-armed them into accepting a call from you, they may be looking for any excuse to never return your call. Those are not perfect-fit customers, and you need to rid yourself of them ASAP.
If they are still very interested in connecting with you, try a postcard, text message or other means of contacting them.
Just make sure you don’t do one a day for a whole week. There’s keeping in touch, and then there’s being desparate.
One is an act of enthusiasm. The other is an act of pushyness.
Filed under Direct Sales, Success, integrity in sales · Tagged with lists, Marketing
-

Our LIVE event for mom entrepreneurs and working mothers, click to learn more about The Renaissance Mom Experience
-
30 Days to Renaissance
Your free guide to work-life balance. Delivered to your in-box daily for the next 30 days.
I don't send anything via email without your permission. Your contact info is not shared with anyone outside our organization, unless you give us permission. Spam (the email kind) stinks. Spam (the food kind) is actually kind of tasty. My friend Steve makes a great spam nut bread. I still wish he'd give me the recipe.






